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FAQS

ReBOUND have been chosen by retailers to make returning items easier and often cheaper for their international customers.

Through our online booking system, you are able to send items back to the retailer via our network of locations worldwide at significantly lower cost than through your local Post Office.

We aim to give you a choice of return methods through trusted, local carriers and, in most cases, are able to track the return journey, so you have peace of mind.

By choosing ReBOUND, Retailers have taken steps to ensure that your returns experience is easier, cheaper and more streamlined so that both you and the retailer has better visibility of the return status and so the retailer can speed up the refund process.

You can view Missguided’s return policy on the Missguided site.

To organise a return, simply follow the steps in our booking process. Then print your shipping documents, enclose the returns form within the package, fix the label to the outside of your package and send the item back through your chosen method.

If you have chosen the paperless shipping method, please generate the barcode and take it to your closest drop off point, they will then print the label for you and attach this to your parcel.

If you have chosen a drop off service, take your return to the most convenient drop point. If you have chosen a home collection, then the courier will arrive at your chosen pick-up address on the date and time requested.

You can then track the status of your return until it is delivered to the retailers return warehouse.

After this point, the retailer will process your return and arrange for your refund in accordance with their specific returns policy.

Unfortunately Missguided are not able to process multiple orders returned in one parcel.

Please arrange separate returns via Rebound for each order.

If you have paid for your return label and no longer want to return, please contact Missguided with your order number and request to cancel the return. It usually takes 2-3 days for your return label fee to be refunded once the label has been cancelled.

Please send Missguided your order number/tracking number so we can investigate the status of your return.

If you see more than one ‘pending’ charge on your bank account, this usually happens when you click the ‘Backspace’ on the website during the payment stage. Do not worry, these will be automatically refunded within 72 hours.

If these transactions still appear on your account after 72 hours then please contact ReBOUND at hello@reboundreturns.com .

If you are having trouble registering a return, please contact Missguided with your order number and screenshots of the error message you are seeing.

Please send Missguided your order number and proof of drop off receipt so we can investigate why your tracking has not updated.

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