ReBOUND wird von Händlern beauftragt, um deren internationalen Kunden eine leichtere und häufig günstigere Alternative für die Rücksendung von Waren zu bieten.

Mit Hilfe unseres Online-Buchungssystems können Sie Artikel über unser weltweites Standortnetz zu wesentlich geringeren Kosten als über Ihre lokale Poststelle an den Händler zurücksenden.

Unser Ziel ist es, Ihnen eine Auswahl an Rückgabemethoden durch zuverlässige, lokale Spediteure zu bieten sowie in den meisten Fällen die Option, Ihre Rücksendung zu verfolgen, um den Prozess für Sie so entspannt wie möglich zu gestalten

Durch die Wahl von ReBOUND haben Händler Maßnahmen ergriffen, um den Rückgabeprozess für Sie bequemer, billiger und schneller zu gestalten, sodass sowohl Sie als auch der Händler den Rückgabestatus leichter verfolgen können und der Händler den Erstattungsvorgang beschleunigen kann.

You can view Missguided’s return policy on the Missguided site.

To organise a return, simply follow the steps in our booking process. Then print your shipping documents, enclose the returns form within the package, fix the label to the outside of your package and send the item back through your chosen method.

If you have chosen the paperless shipping method, please generate the barcode and take it to your closest drop off point, they will then print the label for you and attach this to your parcel.

If you have chosen a drop off service, take your return to the most convenient drop point. If you have chosen a home collection, then the courier will arrive at your chosen pick-up address on the date and time requested.

You can then track the status of your return until it is delivered to the retailers return warehouse.

After this point, the retailer will process your return and arrange for your refund in accordance with their specific returns policy.

Unfortunately Missguided are not able to process multiple orders returned in one parcel.

Please arrange separate returns via Rebound for each order.

If you have paid for your return label and no longer want to return, please contact Missguided with your order number and request to cancel the return. It usually takes 2-3 days for your return label fee to be refunded once the label has been cancelled.

Please send Missguided your order number/tracking number so we can investigate the status of your return.

If you see more than one ‘pending’ charge on your bank account, this usually happens when you click the ‘Backspace’ on the website during the payment stage. Do not worry, these will be automatically refunded within 72 hours.

If these transactions still appear on your account after 72 hours then please contact ReBOUND at hello@reboundreturns.com .

If you are having trouble registering a return, please contact Missguided with your order number and screenshots of the error message you are seeing.

Please send Missguided your order number and proof of drop off receipt so we can investigate why your tracking has not updated.